Where do you ship?

At this time, we ship  to the following countries and cities.

Hong Kong , Macau, Taiwan, United States, Canada, France, Germany, United Kingdom, Japan, South Korea, Vietnam, Singapore, Malaysia, Thailand, Indonesia, Australia, New Zealand, China.

 For cities or countries not on the list,

Please get in touch with us at info@affinite.club

International express fee: In HKD

China (CN)*1: Shenzhen (SZX), south China area (HAK), Chaoshan & Huizhou (SWA), Zhujiang Delta Area ( ZUH), Guangzhou (CAN), Dongguan (DGM)  

China (CN)*1: Rest of China (CN)

USA (US) *1: Ontario (ONT), Van Nuys (VNY),  Fresno(FCH), Seattle (BFI), Long Beach (LGB), South San Diego (SDM), Fremont (NUQ), Phoenix(PHX), Salt Lake City(SLC), Sacramento-Mather (SMF), Reno (RNO), Los Angeles Gateway (LAX), San Francisco Gteway (SFO), San Jose Log Ctr (PAO), Las Vegas (LAS), Denver (DEN), San Francisco (JCC), Irvine (SEE), Stockton (SCK), Portland( PDX),  Los Angeles (ELA), Tucson (TUS) 

USA (US) *2: Rest of USA (US)

What shipping options do you offer, and what do they cost?

Enjoy free shipping for any purchase from Hong Kong & Macau over HKD500.

SF Express fee HKD30 when order below HKD500.

Enjoy international free shipping for orders of:

HOW LONG WILL IT TAKE FOR MY ORDERS TO ARRIVE AND WHERE DOES AFFINITE CLUB SKINCARE SHIP FROM?

International shipment usually takes between 7-21 business days but it varies for each country. Shipment to Hong Kong, Macau usually takes 1-14 days.

We ship from Hong Kong SAR.

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Parcel Tracking:
For Hong Kong, Macau you can track your package at SF Express

https://www.sf-express.com/hk/en/ with your tracking number.

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For international orders, you will can received the tracking no. by email.

IS MY PACKAGE SUBJECT TO CUSTOMS FEES AND/OR DUTY TAX?

International shipments may be subject to import taxes, duties, and customs fees, which are levied once the package reaches the country of destination. All related fees are the responsibility of the recipient. You may also be required to pay a brokerage (handling) fee for the shipment. These charges are separate from your shipping charge and you will be billed directly for them.

Affinite Club Skincare is not responsible for import taxes, duties, and customs fees.

Disclaimer

The information, including but not limited to, text, graphics, images and other material contained on this website are for informational purposes only. Do patch testing before use and always seek the advice of your physician or other qualified health care provider with any questions you may have regarding a medical condition or treatment. Never disregard professional medical advice or delay in seeking it because of something you have read on this website.

What should I do if I find irritations and allergy after applying the products?

Affinite Club Skincare is cautious in its ingredient selection making sure that they are mild and safe to use. Since skin reactions may vary among different people, we recommend patch testing before use. Stop using and consult your medical professional immediately in the unlikely event of irritation or an allergic reaction. Affinite Club Skincare products are made for topical and external use only. Avoid contact with eyes. If contact occurs, rinse thoroughly with water. Keep out of reach of children.

CAN I EXCHANGE THE PRODUCT?

We are sorry that we do not offer direct exchanges on Affinite Club Skincare products.

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CAN I CANCEL OR CHANGE MY ORDER?

Unfortunately, we cannot modify your order once it has been confirmed.

If you need to cancel your order, pls email us at  info@affinite.club as soon as possible with your full name and order number. We will try our best to accommodate stop the order, however, this is not guaranteed.

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WHAT SHOULD I DO WHEN AFFINITE CLUB SKINCARE PRODUCTS ARRIVED WITH SOMETHING MISSING/INCORRECT/DAMAGED?

If your Affinite Club Skincare package arrives different from your order, please email us immediately at info@affinite.club. Please include photos of your packing slip and any damage. 

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Please provide the following information for our confirmation of exchange:

• Order number
• Item(s) to be returned
• Reason for the return

NOTE:

• Customers should bear the shipping cost for returning the item to Affinite Club Skincare and be responsible for the safety of the delivery.
• Original shipping costs cannot be refunded.​
• We do not accept returns or exchanges on international orders and shipments.
• Affinite Club Skincare not responsible for lost or stolen packages,  duties and fees required by customs and cannot ship out replacement packages. 
• Affinite Club Skincare assumes no responsibility for any mistyped delivery address when an order is placed
• The followings are not eligible for returns/exchange
  • Any items reported after 7 days from the date of receiving
  • Items being opened or used
  • Items having, but not limited to, the trace of scent, cigarette, perfume,       stain on packaging,
  • Items that have been damaged intentionally including, but not limited to, damaged packaging,  washing damages, even if the item was defective upon arrival
  • Items that has no record of purchase on our official website www.affinite.club
  • All goods returned without previous notice or in spite of return denial by our Customer Service team will not be accepted

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**Avoid contact with products with eyes.  If contact occurs, rinse thoroughly with water.

In the unlikely event of irritations or allergies reactions, stop using and consult your medical professionals immediately.  However,  Affinite Club Skincare  is not responsible for any fee for the related medical treatment.  We strongly recommend patch testing or consulting your medial doctors before applying our products.